Department:Outbound Exchanges – Integral Operations Reports to: Housing Manager, Madrid Job

Location:
Madrid, Spain Expected Start Date:November 16, 2026 End Date:May 31, 2027 CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.
* You will change the world. CIEE programs build bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change
* You will be part of a fast-paced, international, diverse, and collaborative team of professionals. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75
- year-old mission to make the world a more peaceful place. Under the supervision of the Housing Manager and Housing Coordinators, the Housing Assistant supports the day-to-day administration and delivery of housing services for CIEE students. The position assists with housing placements, residential life initiatives, housing quality assurance, maintenance coordination, student support, and housing-related logistics to ensure a safe, welcoming, and high-quality living experience. The Housing Assistant also collaborates closely with Program Management and other Madrid-based teams to support students throughout their programs and contribute to a positive student experience.



What you’ll do: Housing
* Support all student housing and accommodation operations in accordance with CIEE standards and objectives, including housing inspections, roommate agreements, housing-related purchasing and deliveries, maintenance coordination, and the implementation of HSSA Homestay recruitment and placement campaigns.
* Assist the housing placement process, housing orientation to participants and CIEE homestays.
* Participate in housing disciplinary meetings, when required. Student Advising and Adaptation
* Create a welcoming, trusting and open environment and meet informally and frequently with students to discuss their adaptation and progress.
* Help promote the best practice of health and wellness through CIEE´s student life concepts, such as Community of care, and encouraging a positive learning experience.
* Serve as a resource and provide guidance to individual students.
* Provide referrals to individual students for professional counseling and medical services as required.
* Understand applicable codes of conduct, rule infractions and the consequences of noncompliance to participants, in coordination with Program Management.
* Keep student information confidential and share relevant details when appropriate with CIEE colleagues and stakeholders, according to CIEE´s protocols.




* Be available during well-published business hours for the Student Life Office and with agreed upon “open door” times to allow for regular advising with students. Maintenance Phone Rotation
* This position participates in the 24/7 Maintenance Phone rotation, providing first-line support and coordination for maintenance-related incidents affecting CIEE-managed student housing. The maintenance phone is shared among designated members of the Housing team and rotated according to operational needs. Orientation and Cultural Agenda
* Assist tasks regarding pre-departure and on-site orientation in consultation with the Housing Coordinator, Student Life Director Coordinator and Program Management team.
* Attend campus and city orientations, excursions and cultural activities; plan and help participants sign up for language exchange and volunteer opportunities.
* Help to monitor student census, sign-up, and participant attendance of CIEE activities as well as participate in the evaluation process of orientation and cultural activities.
* Support housing budget administration and related operational processes, as needed.
* Chaperone cultural activities and participate in occasional overnight program excursions, report expenses in a timely manner. Health, Safety and Security
* Perform necessary due diligence to ensure a healthy and safe environment in the office, classrooms, accommodation and during trips for both students and staff.
* Provide appropriate advice to participants during orientation and throughout the program to help minimize risk and increase student accountability for their own health and safety.
* Communicate all HSS cases to those that need to know in a timely and complete manner, following policies defined by the CIEE HSS standard operations manual.
* Manage and respond to initial low-to m

📌 Housing Assistant (Comunidad de Madrid)
🏢 CIEE Madrid
📍 Comunidad de Madrid