More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role. Strong knowledge of SOC operations, incident and change management, SIEM/SOAR, SLAs and security frameworks is essential. The adecuado candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership. Remote, Spain. Monday to Friday, business hours. Occasional out-of-hours support for critical incidents English C1 Spanish native or equivalent Single point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients, or one dedicated key account Owns service governance for a managed SOC service: Service management role, not a SOC analyst role: no triage, threat hunting or SIEM administration Service governance:



run monthly operational and executive service reviews; SLA/KPI management: track SLAs, flag deviations proactively, produce monthly service reports and dashboards Service requests: qualify, prioritise and close; route out-of-scope needs as new business opportunities Change management: assess impact on security posture, communicate windows and risks, verify results Continual improvement: review client security posture, propose improvements and build the service roadmap Stakeholder management: build trusted relationships with CISOs and IT leadership; 4+ years in managed security services (MSSP/SOC) in a client-facing role: Service Delivery Manager, TAM, Security Service Manager or similar ~ Proven experience in incident, major incident, change, risk and service level management ~ Solid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint security ~ Executive communication: leading steering committees and writing executive reports ~ ITIL 4 Foundation or higher ITIL 4 (incident, problem, change, service level, continual improvement) Google SecOps (Chronicle/SOAR) or other SIEM/SOAR: Splunk, Microsoft Sentinel, QRadar Salesforce (ticketing/CRM) Microsoft Teams and SharePoint experience coordinating other service managers Skills Cybersecurity, MITRE ATT&CK;, Managed Security Services, CISSP #

📌 Service Security Manager (Comunidad de Madrid)
🏢 Ust
📍 Comunidad de Madrid