OverviewIn this role you act as the voice of the customer, turning insights into actions that improve outcomes and experience.
You drive value realization, adoption, and upsell opportunities by guiding customers and aligning success plans with strategic objectives.
You partner with Sales, Product, and Support to minimize risk and support retention, while leading executive reviews with C-level stakeholders.
This position sits in the Customer Success team, shaping how customers achieve their desired business outcomes with Unit4's cloud software.
Compensaciones / Beneficiosremote working opportunities
Flexible Leave Paid Time Off
Integral Wellbeing Days
growth opportunities
inclusive, safe working environment
Employee Resource Groups
ResponsabilidadesBe the voice of the customer and advocate for their needs
Drive customer value realization and maximize ROI of Unit4 investment
Increase product adoption and maturity through guidance and engagements
Identify and pursue new sales opportunities (upsell/cross-sell) with Sales
Act as primary contact for risk management and retention
Develop and maintain success plans aligned to client objectives




Lead executive business reviews with C-level and management teams
Communicate customer goals, challenges, and value drivers across Product, R&D;, Support, and Sales
Requisitos principalesPassion for building strong customer relationships that drive retention of ARR
Ability to translate customer goals into actionable success plans and track progress
Adaptable, curious, accountable, and collaborative across stakeholders
Excellent communication and relationship-management skills; fluent in English and Swedish
Experience in a customer-facing role focused on cloud software value and outcomes
Technically literate with familiarity in customer engagement technologies and best practices
ERP, HCM, or financial planning software experience is a plus
Willingness to travel up to 20%
Relationship management
Effective communication
Cross-functional collaboration
Customer engagement technologies and best practices
Familiarity with cloud software environments
Understanding of ERP/HCM/financial planning domains (a plus)

📌 Customer Success Manager (España)
🏢 UNIT4 Group
📍 España