At Webfleet, we are looking for a Customer Support Specialist (German Speaker) with passion for technology. With this position you will work in a dynamic team of 13 colleagues dedicated to Central region (DACH/Nordics) at our office in Barcelona and you will report to the Regional Team Leader. Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do.
Provide product information and effective technical and administration support through multiple channels (phone and email)Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behaviorProactively manage customer expectationsConstantly update our CRM system (SalesForce) with all relevant information collected during customer service activitiesLiaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customersWho are you? You already have a successful experience in a similar roleImpeccable written and verbal communication skills in German and fluent in English (written and spoken)Good interpersonal and customer service skillsEager to learn new products and technologies and utilize your knowledge in a practical wayAbility to be both proactive and reactive,



and remain detail-oriented even under pressureAbility to follow standard processes and practices within set service levelsYou are a team playerPrevious experience with CRM systems (such as SalesForce) is an advantageWhy you'll love working for us:The chance to work in a fast moving, innovative and international team, dealing with different countries and culturesA company culture that likes to work hard and play hard. Working from home up to 3 days a week500 euros gross to set up your home officeHome office allowance Change to work abroad for 40 working days per yearBirthday off and volunteering time offAdditional health and dental insurance100% employer funded pension schemeLunch or childcare vouchersUnlimited Access to LinkedIn LearningAccess to Gofluent platform to learn new languagesEmployee Assistance ProgramWho are we? More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations. This broad, integral corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: We are an equal-opportunity employer and value diversity at our company.

📌 German-English - Customer Service Representative (España)
🏢 Bridgestone Americas
📍 España