As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact. Monitor, safeguard and continuously improve the operational performance, stability, integrity and scalability of the NDC distribution ecosystem and partner connectivity landscape. Ensure reliable channel operations, accelerate issue resolution, enhance partner experience, reduce operational complexity and support sustainable commercial growth through data-driven analysis, process optimization and cross-functional collaboration. Monitor the operational health, availability, performance and stability of the NDC distribution channel, proactively identifying anomalies, technical disruptions and service degradation. Analyze operational, commercial and partner performance metrics, identifying trends, risks and opportunities to optimize channel performance and customer experience. Conduct root cause analysis of operational, commercial and technical incidents, proposing scalable corrective and preventive actions. Coordinate incident management and issue resolution across Product, Technology, IT Support, Commercial, Sales, Customer Experience, Operations, Finance and external partners. Act as the operational liaison between business and technology teams, translating operational insights into actionable improvement initiatives. Manage day-to-day relationships with external partners, monitoring service performance and ensuring effective communication and issue follow-up. Monitor distribution costs, channel profitability and operational efficiency indicators, identifying opportunities to improve commercial outcomes.



Maintain accurate reporting frameworks, KPI dashboards and performance monitoring tools to support informed decision-making. Leverage AI-enabled tools, automation capabilities and advanced analytics to improve monitoring, anomaly detection, reporting and operational decision-making. Bachelor’s degree in Business Administration, Engineering, Technology, Aviation, Tourism or a related discipline. Additional education or professional exposure combining operations, technology, analytics and airline distribution will be considered a strong advantage. 5 to 8 years of experience in airline distribution, travel technology, digital operations, commercial operations or related industries. ~ Proven experience monitoring operational performance and identifying anomalies, trends and optimization opportunities. ~ Demonstrated expertise in root cause analysis and resolution of operational or technical incidents. ~ Experience coordinating cross-functional stakeholders across Product, Technology, Commercial, Sales, Customer Experience and Operations environments. ~ Exposure to agile delivery models and collaboration with technology teams is highly valued. ~ Technical & Business Skills Strong understanding of airline distribution ecosystems, including NDC, indirect distribution and airline retailing. Knowledge of APIs, connectivity platforms and airline servicing processes. Familiarity with GDS, EDIFACT, Navitaire, Resiber and related airline distribution technologies. Advanced analytical capabilities with experience interpreting operational, commercial and customer performance data. Knowledge of operational KPIs, SLA management, incident resolution processes and service performance monitoring. Understanding of process optimization, automation and digital transformation methodologies. Excellent stakeholder management and communication abilities. Spanish: English: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.

📌 Product Operations Specialist (España)
🏢 Vueling
📍 España