Get ready for the career adventure of a lifetime in sunny Valencia, Spain
At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe's most exciting and fast-growing brands.
Join our international community of passionate professionals, where personal and professional growth are at the heart of everything we do.
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
Behind the brand.
Winparts is one of Europe's leading online retailers for car parts and accessories.
The company has ambitious international growth plans and is committed to delivering the best possible customer experience.
As part of the Customer Support team, you'll play an important role in helping customers with confidence while contributing to the continued success of the business.
As a Customer Support Agent for Winparts, you'll be the first point of contact for customers.
Whether they need advice about a product, have questions about an order or need help with a return, you'll make sure they receive a fast, friendly and professional solution.
At Winparts, customer experience comes first.
You'll join one of Europe's fastest-growing automotive e-commerce companies, where your contribution truly makes a difference.
How you make an impact.
You assist German-speaking customers via phone, email, chat and WhatsAppYou answer questions about products, orders, deliveries and returnsYou provide friendly,
accurate and solution-oriented supportYou register customer interactions accurately in the CRM systemYou ensure every customer receives a smooth and professional experienceYou work towards high customer satisfaction while maintaining quality and efficiencyYou identify recurring customer feedback and proactively share ideas to improve processes and the overall customer experienceYou collaborate closely with your teammates and support each other to deliver the best possible serviceWhat we value in you.
You speak native-level SpanishAdditional language skills, especially Dutch, are considered a strong plusYou are available full-time (39 hours per week)You have experience in customer service, sales, customer experience or a similar customer-facing roleYou are highly educated and possess strong communication skillsYou combine empathy with a commercial mindset and enjoy advising customersYou are proactive, dedicated and take ownership of your workYou enjoy solving problems and creating positive customer experiencesYou are comfortable working in a dynamic and fast-paced environmentYou are digitally savvy and familiar with CRM systems and online toolsYou are curious, eager to learn and motivated to become an expert in your fieldWorking hours.
The service operatesMonday to Friday between 09:00 and 21:00 and Saturdays between 09:00 and 17:00.
Flexibility to work within these opening hours is required.
The extras you'll love.
xqysrnhExperience a vibrant scale-up culture while collaborating with some of the coolest brands in EuropeBreakfast and lunch on us – because fueling your day mattersSpanish health insurance – we've got your well-being coveredFree Spanish classes – unlock a new language and immerse yourself in the local cultureCareer growth opportunities – take your skills to the next level with endless development pathsMonthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things excitingRelocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local lifeJoin us for more than just a job, be part of an unforgettable journey while helping customers find the right solution and keeping them moving with confidence.
📌 Customer Support Agent @ Winparts | German Native (España)
🏢 Wewow
📍 España