OverviewIn this role you lead the general Passenger Processing service operations, ensuring reliable day-to-day performance while driving modernization across the full tech stack.
You'll oversee a distributed team and engage senior stakeholders to align priorities, risks, and investments.
The role sits at the intersection of operation excellence and strategic transformation, delivering dependable services in mission-critical environments.
You will shape cross-functional execution and raise the bar on service outcomes and lifecycle management.
Compensaciones / BeneficiosFlex Week: work from home up to 2 days/week
Flex Day: flexible work schedule
Flex-Location: up to 30 days/year location variety
Employee Wellbeing: EAP and Champion Health
World-class learning resources and development programs
Competitive benefits
ResponsabilidadesOwn BAU operational performance for the Passenger Processing portfolio and ensure SLA/SLO adherence
Establish portfolio-wide governance, dashboards, reviews and escalation paths
Manage incident, problem, change, service request and work order processes with disciplined execution
Lead lifecycle management and technical debt initiatives across full-stack infrastructure and applications
Oversee deployment readiness, readiness criteria,



and production acceptance for new/changed services
Provide evidence-based reporting on performance, risks, and investment needs to senior leadership
Coordinate with SRE, architecture, product, and engineering to prioritize gaps for modernization
Foster inclusive, high-performance culture and clear accountability across distributed teams
Requisitos principales12+ years of progressive experience in complex technology service operations
Experience leading a sizeable, distributed, multicultural organization (40+ people)
Strong ownership of operational performance in high-availability environments
Proven skills in ITIL practices, incident/problem/change control and service lifecycle management
Ability to influence senior executives and cross-functional stakeholders
Excellent stakeholder engagement and cross-region leadership capabilities
Track record of escalating and resolving major service issues effectively
Experience managing operational technical debt and modernization programs
leadership
cross-cultural collaboration
stakeholder management
ITIL practices
Incident/Problem/Change/Service Request governance
Service delivery and lifecycle management

📌 Senior Manager, Service Operations (España)
🏢 Sita - Société Internationale De Télécommunications
📍 España