Are you looking for a dynamic role at the operational core of transport services in Mallorca? A leading transport company based in Palma is currently hiring two Control Centre Operators for immediate start. If you are organized, proactive, and thrive in an active coordination environment, this full-time opportunity will allow you to play a vital part in keeping passenger services across the island running reliably every day.

Key Responsibilities
* Monitoring transport services to ensure schedule adherence and operational quality.
* Controlling occupancy levels and coordinating backup and reinforcement measures with relevant departments.
* Ensuring all service disruptions, delays, and critical updates are clearly and promptly communicated.
* Recording and managing operational incidents accurately in the internal HERMES software.
* Handling and processing customer complaints and feedback effectively.
* Providing active support to field and movement personnel during on-site incidents. Qualifications and Skills




* An intermediate vocational training certificate (Ciclo Formativo de Grado Medio or equivalent).
* A solid working knowledge of English at the B1 level.
* Good overall computer literacy, particularly in Microsoft Excel.
* Prior experience or familiarity with the internal HERMES operational management system is considered an advantage.
* Immediate availability to join the operational team. What This Position Offers
* A permanent full-time employment contract.
* A gross annual salary of 24,400 €, paid in 12 monthly installments.
* 8-hour rotating shifts scheduled from Monday to Sunday covering morning and afternoon rosters.
* Winter schedule shifts: 06:00 to 14:00 and 14:00 to 22:00.
* Summer schedule shifts: 04:30 to 12:30, 08:30 to 16:30, and 16:30 to 00:30.
* Workplace based directly in Palma. #J-18808-Ljbffr

📌 Control Centre Operator in Palma (Islas Baleares)
🏢 Confidential employer
📍 Islas Baleares