At Roche you can show up as yourself, embraced for the unique qualities you bring. The Position GCS RIS Support & Training Specialist For our General Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions products, focusing on the Software Plan for Lab Quality Management. In this highly versatile role, you act as a hybrid professional combining clinical laboratory expertise with advanced IT and application support skills. Serving at the pivotal junction between our global affiliates and internal departments, you will be the primary driver of operational synergy. Provide second-level application and technical support to minimize downtimes and offer quick solutions, both remotely and on-site (if needed). Continuously acquire and share RIS product knowledge, ensuring training and support readiness. Maintain and update a product-specific knowledge pool and create, review, and update service information, documentation, and training content. Develop and maintain training methodologies and learning paths, and conduct training for end customers and support staff. Define and adhere to service, training, and support concepts, optimizing processes to improve quality and efficiency. Degree in Clinical Laboratory, Biomedical Science, IT, Computer Science, or a medical-technical background. Support & QC Expertise: Experience in support, training, laboratory workflows, and Quality Control (QC).



Sharp problem analysis skills with the ability to explain complex technical concepts simply to clinical stakeholders. Global Teamwork: Fluent English (Spanish is a plus), intercultural competence and comfort in global matrix or self-managed teams. Healthcare Systems: Familiarity with Lab Middleware, LIS, HIS, and interoperability standards (IHE, HL7v2, HL7 FHIR). IT Infrastructure: Practical knowledge of networks, firewalls, security, VM environments, and remote connectivity protocols. Cloud & Queries: Understanding of cloud architecture (AWS) and ability to run server commands or complex troubleshooting queries. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.

📌 Technical Support Engineer (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés