Implementation Consultant (Multilingual) Crisis24 is a integral, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. The Implementation Consultant also coordinates with internal teams to deliver services beyond the product and platform, so every part of the customer's contract is set up during onboarding. This is an individual contributor role supporting customers across multiple regions in English and German.

Location:
Madrid, Spain | Hybrid Recommend platform configuration and best practices that fit the customer's operations and success criteria. Deliver professional services engagements, including custom SOW-based projects and services packaged with implementations such as configuration and training. Coordinate with internal teams to deliver services beyond the product and platform, so every part of the customer's contract is set up and handed off. Lead kickoff calls, configuration sessions, and customer training in English or German,



based on the customer's preference. Project Management: Own the project plan, timelines, milestones, and deliverables for multiple customer projects at once. Track hours and budget against SOWs and project plans. Complete a documented handoff to Account Management, including configuration, open items, and customer contacts. Partner with Sales on a clean handoff at contract signature, including scope, commitments, and customer expectations. Experience delivering scoped or SOW-based projects. ~ Professional fluency, written and verbal, in English and German (required). Ability to run customer meetings, deliver training, and write project documentation in both languages. Additional languages such as French, Mandarin, or Japanese are a plus. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams). Working familiarity with Salesforce to track client interactions, manage accounts, and document project information. Experience with project management tools to plan, track, and report on multiple customer projects. Experience supporting global customers across multiple regions. Project management certification (e.g., PMP) is a plus. Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience). #

📌 (Hybrid) Retirement Plan Implementation Specialist (Comunidad de Madrid)
🏢 Crisis24
📍 Comunidad de Madrid