Join Maite.
Ai and help the customer service team transform the field of artificial intelligence applied to the legal sector.
About Maite.
Ai
We are an AI-native company with a strong focus on excellence and user satisfaction. We have a market-validated product with over 3000 clients and 100,000+ users and are now part of the Doctrine group, the leader in Legal AI in Europe.

About the Role

Account Manager / Customer Success Manager
responsible for ensuring clients get the most out of Maite.
Ai, driving account retention, expansion, and loyalty, and building proactive customer success operations from scratch.
What You’ll Do
Lead key account onboardings, ensuring fast adoption tailored to each law firm.
Manage client communication via email, phone, and ticketing platform.
Own problem resolution from start to finish.
Run proactive user tracking, identify low adoption rates, and offer help sessions or targeted training.
Manage contract renewals and monitor critical indicators such as churn rate and net promoter score.
Spot upgrade opportunities and recommend plan transitions.
Automate processes using artificial intelligence while maintaining a personal touch.
Create and standardize playbooks in collaboration with the reactive support team.
What We’re Looking For




Proven experience as an Account Manager or Customer Success Manager, ideally in SaaS or tech.
Experience with CRM and technical support tools (Intercom, Freshdesk, Zoho CRM, Salesforce, etc.).
Absolute proactivity and ability to foresee potential problems.
Approachability, empathy, and strong problem‑solving communication.
Strong organizational and negotiation skills, managing multiple accounts across lifecycle stages.
Professional English (mandatory). Optional: legal background, familiarity with AI tools, proficiency in French.

What We Offer

Base gross

salary:
30.000€.
Permanent contract, 100% remote work from anywhere in Spain with versátil schedule.8 additional days of annual leave each year on top of the 22 statutory days (total 28).
Coverflex card for meal, transportation, training, and childcare benefits.
Language classes included.
Top‑tier tech equipment and home office setup budget.
Coworking space membership included.
Fast growth in a company with strong product‑market fit and a unique opportunity.
Leadership career progression within the Doctrine group.
We focus on results, not hours, with efficient meetings to promote a real balance between personal and professional life. We organize regular in‑person meetups with the entire team.

📌 Account Director (Madrid)
🏢 Maite.ai
📍 Madrid