Position Summary

As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve.

Join us and you’ll find we have a supportive home team, great customers, and a product that customers love.

Key Responsibilities

- Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment.
- Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
- Engage ExtraHop end-users to provide targeted assistance and enablement.
- Assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training.
- Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop.
- Assess and document customer health and maturity levels to improve customer engagement strategy.
- Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community.
- Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities.
- Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations.
- Champion customer needs and opportunities for product enhancement with ExtraHop development teams.




- Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations.
- Promote customers' use of our community platform and self-service capabilities.
- Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders.
- Recognize organic opportunities for expansion/growth and engage the Sales team to pursue.
- Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers.
- Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.

Required Qualifications

- Essential Language skills: Spanish & English. Other languages; Arabic, French, German or Portuguese would be highly desirable.
- Any formal qualifications or training attended in Cyber Security or Networking a Plus

Essential Skills and Competencies

- Exceptional verbal and written communication skills
- Ability to present to a variety of audiences
- Track record of building and managing relationships, both Internally and with Customers
- Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline.
- Ability to work Versátil hours to support International Customers
- Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking
- First class attention to detail.
- Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management
- Any experience with project management, customer success or customer relationship management is a plus.
- Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations

Compensation & Benefits: The salary range for this role is €40,000 - €50,000 per year, plus eligibility for sales commissions and stock option grants.

📌 Customer Success Manager I | Spain (España)
🏢 ExtraHop
📍 España