We are seeking a talented, experienced, and proven OSS Service Platform Engineer that has a passion for service management, ETL, Data quality & Governance, data pipelines, Cloud data storage, API management, Automations & continuous service optimization.

We need someone who has strong knowledge and a track record of working with enterprise level systems within an OSS – BSS ecosystem, supporting critical customer services.

The candidate must have experience in working with Enterprise platforms & vendors, as well as having telecommunications industry awareness. The person should be able to liaise with stakeholders to capture detailed requirements & ensure value is delivered to customers both internally and externally.

The OSS Service Platform Engineer will provide a vital role in system administration, data governance, process and security management between OSS and BSS working within our IT organization. The candidate will be part of a team that will focus on supporting operational systems and data that supports customer services.



A strong proven track record with extensive experience will be required to support changes and improvements from people, process and technology programs.

POSITION SPECIFIC REQUIREMENTS

- ServiceNow experience &

certification

- Developing CMDB’s & process workflows
- Apply ITSM industry standards & best practices relating to service lifecycle management.
- Applied service & process automation activities internally & between OSS & BSS systems.
- Identify opportunities for continuous improvement and optimization of offerings.
- ETL data management & governance
- Developing & utilizing cloud data lakes/warehouses
- API management & governance
- Customer management experience both external and internal ensuring the delivering value.
- Worked with or awareness of various programming languages:

o JavaScript, CSS, HTML, Java, Ruby, Perl C#, SQL, NoSQL
- Provide documentation, training & share knowledge with peers

📌 Engineer OSS Service Platform Service Now (Madrid)
🏢 SORTIS TELECOMUNICACIONES
📍 Madrid