Key Responsibilities

1. Overseas Product Operations & Support

- Oversee the daily operation and maintenance of overseas digital products supporting marketing, sales, and aftersales service functions.
- Serve as the key liaison between regional markets and headquarters (HQ), coordinating cross-functional resources to resolve complex incidents.
- Ensure all incidents are properly logged, tracked, and resolved in accordance with defined service levels.

2. Incident Management & Continuous Improvement

- Manage the full lifecycle of incidents across overseas IT products, including identification, classification, root cause analysis, and resolution.
- Proactively identify recurring incidents and underlying systemic issues, and formulate structured improvement recommendations.
- Partner with HQ Product and R&D; teams to drive product enhancements, defect resolution, and release iterations.

3. System Deployment & Localization Enablement

- Support HQ in the deployment of new systems and feature releases across international markets.
- Lead localization initiatives to ensure alignment with regional business requirements, regulatory standards, and user expectations.
- Plan and deliver enablement activities, including training and documentation, and monitor post-deployment adoption and performance.

4. Performance Monitoring & Data-Driven Optimization

- Track and analyze key operational metrics, including system utilization, incident resolution performance, and user satisfaction indicators.




- Establish feedback loops with end users and stakeholders to capture insights and leverage data to drive continuous product optimization and operational excellence.

5. Integral Stakeholder Coordination

- Facilitate effective collaboration across geographically distributed teams, ensuring alignment of priorities, transparency of communication, and adherence to governance processes.
- Promote efficient workflows across time zones and cultural contexts to support seamless execution.

6. Additional Responsibilities

- Cooperate with and support other tasks assigned by the department.

Requirements 1. Education & Experience

- Bachelor's degree or above in a relevant discipline.
- Minimum 3 years of experience in IT product operations, product management, or related fields.

2. Language Proficiency

- Fluency in Spanish and English is required.
- Proficiency in other European languages is a plus.

3. Domain Knowledge

- Experience in the automotive industry, including familiarity with vehicle sales, spare parts, and aftersales service processes, is considered an advantage but is not mandatory.
- Experience with enterprise systems such as Dealer Management Systems (DMS), Customer Relationship Management (CRM) platforms, or customer-facing applications is preferred.

4. Core Competencies

- Strong communication and stakeholder management skills, with demonstrated ability to collaborate across cultures and functions.
- Strong analytical capabilities and a structured approach to problem-solving.
- Resilience and adaptability, with the ability to perform effectively under pressure in a dynamic environment.

📌 IT Product Operation engineer (Barcelona)
🏢 T-Maxx International
📍 Barcelona