IT Infrastructure & Support Manager / Technical Project Manager

? Toledo, Spain (100% Onsite)

? Initial 6-Month Contract | Strong Extension Potential

We are seeking an experienced Technical Project Manager to lead and coordinate local IT Infrastructure and Support Operations for a key site in Toledo. This is a hands-on leadership role focused on team management, operational excellence, prioritisation of activities, stakeholder communication, and continuous improvement of local IT services.

- Lead and manage a small team of IT professionals
- Oversee daily IT support operations, ensuring efficient ticket resolution and high user satisfaction
- Prioritise workloads, allocate resources, and coordinate team activities
- Act as the primary escalation point for operational and technical issues
- Manage local infrastructure services, including network, switching, firewall monitoring, and hardware lifecycle activities
- Drive small-scale IT infrastructure and support projects to successful completion
- Make operational decisions, resolve conflicts, and remove delivery obstacles
- Produce regular status updates and reports for senior stakeholders in France
- Ensure service levels, operational processes, and support standards are maintained




- Coordinate with international teams responsible for server infrastructure and wider IT operations

Support Team Responsibilities:

- End-user support (Level 1)
- POS and checkout systems support
- WiFi kiosk support
- Management of approximately 20-25 tickets per day

Infrastructure Team Responsibilities:

- Switch and firewall monitoring and support
- Network incident response
- Local hardware spare management
- Approximately 5-10 tickets per day
- Coordination with French infrastructure teams managing servers

Requirements

- Proven experience managing IT Support and Infrastructure teams
- Strong background in IT Operations, Service Delivery, or Technical Project Management
- Experience managing priorities, escalations, and stakeholder communications
- Knowledge of:
- IT Support / Service Desk Operations
- Network Infrastructure
- Switching & Firewalls
- ITIL-based support environments
- Strong leadership and team management skills
- Excellent organisational and decision-making capabilities

Languages ✅ Spanish (Mandatory)

✅ English (Mandatory)

✅ French (Highly Desirable)

For immediate consideration please reply with your latest CV

📌 IT Support Manager (contract/freelance) (Toledo)
🏢 ITHR Group
📍 Toledo