? IT Vendor & Service Delivery Manager | Madrid, Spain

One of our global clients in the chemical manufacturing and industrial innovation sector is seeking an experienced IT Vendor & Service Delivery Manager to join an international Supplier Management team.

Operating across multiple continents and serving thousands of employees worldwide, the organization is investing heavily in digitalization, IT service excellence, and general supplier management capabilities.

? Madrid (Fuente de la Mora)

? Hybrid (60% onsite)

? English C1 required

What You'll Do

- Manage external IT service providers and vendor relationships
- Ensure compliance with SLAs, KPIs, and contractual commitments
- Drive service reviews, governance activities, and continuous improvement initiatives
- Collaborate closely with Procurement, Finance, IT Operations, and Business stakeholders
- Manage operational escalations and support service delivery excellence
- Contribute to supplier governance, risk management,



and service optimization activities

What We're Looking For

- Experience in IT Service Management, Vendor Management, Supplier Management, Procurement, or related areas
- Experience managing outsourced IT services or Managed Service Providers (MSPs)
- Strong understanding of ITSM processes and frameworks
- Experience with ServiceNow or similar ITSM platforms
- Experience managing SLAs, KPIs, and supplier performance
- Strong stakeholder management, communication, and negotiation skills
- Experience working in international and cross-functional environments

Nice to Have

- ITIL Foundation
- Vendor Governance and Risk Management experience
- PMP, PRINCE2, Agile, or Scrum certifications
- Additional languages such as German, Spanish, Portuguese, or Mandarin

Interested in learning more? Feel free to get in touch.

📌 IT Vendor & Service Delivery Manager (Madrid)
🏢 Tenth Revolution Group
📍 Madrid