Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.

We are looking for a Partner Success Manager to join our Finance team at Papaya Global. Prior experience working in the workforce or payroll industry is a must.

Key Responsibilities

Partner Relationship &

- Account Management

- Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)

- Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning

- Drive partner engagement, satisfaction, and performance

- Manage escalations with a proactive and solutions-oriented approach

- Ensure partner alignment with business goals, SLAs, and performance standards

Project &

- Operational Excellence

- Lead and coordinate strategic client cycles, onboarding, and transition plans

- Monitor and support high-risk clients and complex implementations

- Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)

Commercial &

- Strategic Oversight





- Oversee commercial aspects including service scope documentation and pricing alignment

- Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network

Data &

- Knowledge Management

- Maintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports, insights, and performance analysis.

- Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams

- Promote knowledge sharing and process consistency across regions and projects

Performance &

- Process Optimization

- Evaluate partner performance regularly, leveraging data and AI-driven insights to identify trends, risks, and continuous improvement opportunities.

- Establish and maintain clear operational guidelines and best practices

- Actively manage workflows, SLAs, and service delivery standards

Requirements

- 5 years’ experience in partner success, account management, or operations in a general environment

- Exceptional interpersonal and communication skills

- Strong analytical and problem-solving abilities

- Experience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.

- Comfortable managing multiple projects and priorities

- Fluent in English; additional languages are a plus

- Background in payroll, HR tech is a big advantage

📌 Partnership Success Manager (Barcelona)
🏢 Papaya Global
📍 Barcelona