Experteer Overview
In this role you lead the property's sales department to drive bookings and revenue. You guide reactive and proactive sales efforts and provide day-to-day leadership to the sales team to meet and exceed targets. You implement brand and service standards across the sales process and build long-term, value-based customer relationships. You collaborate with regional marketing and other departments to position the hotel effectively in the market and develop campaigns to grow market share. This role offers an opportunity to shape the hotel's sales strategy within a franchise-based brand context.

Compensaciones / Incentivos
• Develop strategic account plans for key demand generators in the market
• Lead the property's reactive and proactive sales efforts to hit booking and revenue objectives
• Determine and execute marketing communications activities with Regional Marketing Communications
• Provide customer intelligence to adapt sales strategy to market trends
• Monitor market position via STAR and competitive insights and adjust strategy accordingly
• Analyze competitor sales strategies to grow occupancy, RevPAR, and market share
• Participate in sales strategy meetings and propose innovative marketing ideas
• Coordinate participation with Area Sales and Group Sales; serve as primary sales contact for leadership




• Own sales contracts and act as customer advocate; liaison across Sales, Revenue Management, and Operations
• Engage in sales calls with the team to acquire or close business; identify PR opportunities
• Support crisis communications and adhere to brand and service standards
• Ensure smooth turnover from sales to operations and back, delivering high service levels
• Monitor guest issue resolution related to sales processes and escalate appropriately
• Contribute to revenue growth while controlling costs and delivering ROI for owner and brand
• Engage with regional marketing for regional and national promotions pull-through
• Perform other duties as needed to meet business needs
• Build strong partnerships with local organizations and manage internal stakeholder relationships
• Develop community/public relations via local and regional events and tradeshows
• Deliver exemplary customer service to drive satisfaction and loyalty

Responsabilidades
• leadership of a hospitality sales team
• strategic account planning
• brand and service standards execution
• relationship building with customers and stakeholders
• sales contract negotiation and management
• cross-functional collaboration with Marketing, Operations, and Revenue Management
• ability to analyze market trends and adjust strategy

Requisitos principales
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📌 Director Sales & Marketing (Madrid)
🏢 Marriott International
📍 Madrid