Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Today, we are a general team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. As a Senior Subscription Manager at PTC, you will own a portfolio of customer subscriptions, driving renewal performance, ARR retention, and sustainable commercial outcomes.

You will act as a trusted commercial advisor, understanding customer needs, identifying risks and opportunities, and developing commercial strategies that balance customer value with PTC's long-term business objectives. You will take ownership of the end-to-end commercial lifecycle, connecting account strategy, contract structure, pricing, renewal pathways, and customer lifecycle insights to drive the right commercial outcomes.

Key Responsibilities Portfolio & Renewal Management: Own the end-to-end renewal lifecycle for assigned accounts, driving ARR retention, customer value, and sustainable commercial performance.

Commercial Strategy: Develop and maintain commercial roadmaps for assigned accounts, defining renewal strategies, identifying risks and opportunities, and ensuring clear action plans.

Risk & Opportunity Identification: Proactively identify churn risks, downgrade signals, modernization opportunities, growth potential, and commercial drift, recommending appropriate actions.

Commercial Advisory: Provide guidance on contract structures, pricing, discounting, licensing, terms and conditions,



and renewal options to support sound commercial decisions.

Negotiation & Execution: Lead complex renewal discussions and negotiations, balancing customer expectations with PTC's commercial objectives and policies.

Forecasting & Business Predictability: Maintain accurate, decision-ready forecasts, CRM data, and pipeline visibility, ensuring risks and changes are communicated early. Partner with Sales, Customer Success, Operations, Finance, Legal, Compliance, and Product teams to align stakeholders and execute agreed commercial strategies. Support strategic programs, evolving tools, and process improvements while sharing knowledge and best practices across the team.

What Success Looks

Like A successful Senior Subscription Manager consistently delivers strong renewal performance and ARR retention while building trusted, long-term relationships with customers and internal stakeholders. You understand the commercial dynamics of your portfolio, anticipate risks rather than simply reacting to them, and use data and business insights to shape effective renewal strategies.

Requirements Professional Background Bachelor's degree or equivalent professional experience; 5+ years of experience in subscription management, renewals, customer success, commercial operations, sales, licensing, or related roles. Proven experience managing complex renewals, commercial negotiations, recurring revenue,



and customer retention.

Experience in enterprise software, SaaS, PLM, CAD, or related technology industries preferred. Familiarity with Salesforce or similar CRM and forecasting tools. Fluency in French and English is required.

Skills & Competencies Commercial Acumen: Strong business judgment, negotiation skills, and the ability to balance customer needs with sustainable business outcomes.

Strategic & Analytical Thinking: Ability to connect customer insights, contractual considerations, data, and commercial risks to develop practical recommendations.

Adaptability & Resilience: Comfortable navigating ambiguity, shifting priorities, and complex business situations while maintaining focus on results. Curiosity and willingness to continuously develop expertise in PTC's products, customers, commercial policies, systems, and evolving business models. Data-Driven Mindset: Ability to leverage analytics, automation, and AI-assisted insights to improve forecasting, risk identification, and commercial execution.

Your Profile

You are a commercially minded professional who enjoys working at the intersection of customer relationships, business strategy, and commercial execution. You connect customer needs, account strategy, contract structures, pricing, and commercial opportunities to shape the right outcomes. You enjoy working with different teams, sharing knowledge, and contributing to a positive environment where people support each other and succeed together.

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📌 Senior Subscription Manager - French Speaking (Cataluña)
🏢 Ptc
📍 Cataluña