We are looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role. Strong knowledge of SOC operations, incident and change management, SIEM/SOAR, SLAs and security frameworks is essential. The adecuado candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership.

Location

- Remote, Spain.
- Candidates based in Madrid preferred (occasional client visits and in-person reviews)

Schedule

- Monday to Friday, business hours.
- Occasional out-of-hours support for critical incidents

Languages

- English C1
- Spanish native or equivalent

ROLE PURPOSE

- Single point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients, or one dedicated key account

- Owns service governance for a managed SOC service: SLAs, reporting, critical incidents, changes, risks and improvement
- Service management role, not a SOC analyst role: no triage, threat hunting or SIEM administration

KEY RESPONSIBILITIES

- Major incidents: coordinate communication across client, SOC and vendors; deliver post-incident reports (root cause, impact, actions)
- Service governance: run monthly operational and executive service reviews; issue minutes with actions, owners and dates

- SLA/KPI management: track SLAs, flag deviations proactively, produce monthly service reports and dashboards




- Service requests: qualify, prioritise and close; route out-of-scope needs as new business opportunities
- Change management: assess impact on security posture, communicate windows and risks, verify results

- Risk and action tracking: maintain action log and operational risk register
- Continual improvement: review client security posture, propose improvements and build the service roadmap
- Stakeholder management: build trusted relationships with CISOs and IT leadership; regular client visits

- Backup: act as backup SSM for peer portfolios

REQUIREMENTS

- 4+ years in managed security services (MSSP/SOC) in a client-facing role: Service Delivery Manager, TAM, Security Service Manager or similar

- Proven experience in incident, major incident, change, risk and service level management
- Solid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint security
- Executive communication: leading steering committees and writing executive reports

- Able to diagnose issues in real time and discuss them technically with client CISOs

CERTIFICATIONS

Preferred:

- CISM
- CISSP
- ISO/IEC 27001 Lead Auditor or Lead Implementer
- ITIL 4 Foundation or higher

Required after joining:

- Google SecOps certification within 3 months (company-funded)

METHODOLOGIES AND FRAMEWORKS

- ITIL 4 (incident, problem, change, service level, continual improvement)
- MITRE ATT&CK;
- ISO/IEC 27001

Nice to have:

- ENS
- NIS2
- DORA

NICE TO HAVE

- Google SecOps (Chronicle/SOAR) or other SIEM/SOAR: Splunk, Microsoft Sentinel, QRadar
- Salesforce (ticketing/CRM)
- Microsoft Teams and SharePoint
- Telco or MSSP background
- experience coordinating other service managers
- Degree in Computer Science, Telecommunications Engineering or similar

Cybersecurity, MITRE ATT&CK;, Managed Security Services, CISSP

📌 Service Security Manager (Madrid)
🏢 Ust
📍 Madrid