About Our Brand Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and integral e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Hi we are the Diamonds Factory! Founded in 2008, we embarked on a purpose to change the market when it came to buying exceptionally high-quality, affordable diamond jewellery pieces.

With a wealth of experience behind us, we are proud to say we’re one of the most trusted jewellery brands on the market, and love nothing more than making those milestone moments even more memorable.

Our Values

Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences. Customer-Centric Approach – Every decision begins with our customer, delivering personalised service at every step. Experience-Led Innovation – We blend tradition with innovation to elevate every jewellery experience.

The Role

We are seeking an experienced and dedicated Showroom Manager to join our upcoming Diamonds Factory showroom in Malaga. In this role, you will oversee daily store operations, drive sales performance, and ensure an exceptional customer experience.

Leadership & Team Management: Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment. Ensure all clients are warmly welcomed and their needs understood through consultative selling and responsive service,



while actively gathering feedback on in-store experiences and products to identify and implement improvements that elevate service standards and operational excellence. Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team’s product expertise.

Sales Performance: Develop and execute sales strategies to meet targets and KPIs, promoting a consultative, customer-focused approach while managing the store’s Profit & Loss performance.

Market & Performance Insights: Support the RSM by conducting local competitor analysis and monitoring store KPIs to identify trends, inform strategic initiatives, and drive store growth and market competitiveness.

Operational Management: Oversee CRM and internal systems to accurately process bespoke orders and manage enquiries, while collaborating with the Operations Team to maintain stock accuracy, minimise discrepancies, and conduct regular checks to prevent loss.

Showroom Presentation & Maintenance: Oversee all aspects of showroom presentation, including visual merchandising in collaboration with the VM team, daily cleanliness and organisation to create a welcoming environment, and prompt coordination with maintenance to ensure the store remains well-maintained and visually appealing.



Implement and enforce security protocols to protect merchandise and prevent theft, working closely with security personnel and management to promptly address any concerns or incidents.

Health & Safety Compliance : Ensure the store operates in full compliance with all laws, regulations, and company policies by overseeing team training and promoting a safe work environment through strict adherence to health and safety guidelines and prompt response to any incidents.

Success in this role looks like: consistently achieving or exceeding store sales targets, fostering a high-performing and engaged team culture, delivering exceptional customer experiences, and maintaining operational excellence through accurate and efficient processes. 3-4 years’ of experience in a similar luxury retail environment, with a strong sales track record ~ Proven leadership skills with experience coaching and motivating high-performing retail teams to achieve sales and service excellence ~ Jewellery, gemmology, or luxury product training (e.Skilled in building relationships with high-end clientele and delivering exceptional customer experiences ~ Proficiency in new software and the ability to quickly grasp new systems ~ Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications ~ Impeccable personal presentation and alignment with brand aesthetic ~ Flexible to work weekends and peak trade periods ~ English & Spanish are required for this position.

Global

Opportunity – Partner with a leading luxury brand on its expansion journey across EU

📌 Showrooms Manager (Andalucía)
🏢 Diamonds Factory
📍 Andalucía