Experteer Overview
As a Technical Service Manager, you will own the technical health and governance of customer private cloud landscapes within SAP’s ECS. You drive proactive risk management, architectural guidance, and end-to-end operations to deliver stable, secure, and scalable cloud services for RISE customers. You collaborate with cross-functional teams to optimize deployments, migrations, and core transformations like SAP S/4HANA while focusing on customer-centric outcomes. This role offers impact across global operations and a clear path to continuous improvement.

Compensaciones / Beneficios
• Own end-to-end technical health of customer cloud landscapes, ensuring stability, performance, and compliance
• Provide strategic cloud architecture and governance leadership, defining roadmaps and standards
• Identify and manage risks, issues, and escalations with preventive actions
• Lead landscape lifecycle activities and transformation initiatives (upgrades, migrations, DR testing, major changes,



S/4HANA adoption)
• Drive automation and operational efficiency to realize business value from cloud investments

Responsabilidades
• SAP Basis experience (required) in implementation and steady-state operations
• 7+ years of SAP technical administration and operations
• Experience with SAP HANA, Sybase, Unix/Linux environments
• Customer-facing technical leadership and ability to manage critical situations
• Relevante certifications in SAP technologies and hyperscaler platforms (advantage)
• Fluent English
• Bachelor's degree or higher in related field

Requisitos principales
• great benefits
• continuous learning and skill growth
• adaptable working models
• health and well-being emphasis
• international, diverse team
• opportunity for personal development

📌 Senior Technical Service Manager (TSM) - GCO EMEA North (Madrid)
🏢 SAP
📍 Madrid