Описание: eDreams ODIGEO operates a global travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets. Задачи: * Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention * Improve internal agent tools and customer self-service experiences using user insights * Use qualitative and quantitative research, market trends, and best practices to inform design decisions * Participate in user research activities and usability studies * Connect design strategies with business goals, KPIs, metrics, and measurable outcomes * Use Service Blueprinting to design interconnected service levels, internal processes, and tools * Lead Voice AI and chatbot flows for phone and chat interactions * Translate business rules and technical constraints into visual flows and diagrams * Design corner cases and error-handling experiences * Provide functional specifications to front-end engineers * Contribute to the Design System to support scalability and code consistency * Align with operations and product leads on operational KPIs, SLAs, and performance metrics * Manage stakeholder expectations throughout the project lifecycle * Communicate design value and influence stakeholders through user experience and KPI impact. Требования: * 5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools,



or complex Fintech/Logistics products * Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints * Ability to understand how changes in one part of a flow affect the broader ecosystem * Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design * High proficiency in visualizing complex logic with tools such as FigJam, Miro, or Lucidchart * Proactive interest in AI tools and Generative AI opportunities * Ability to use qualitative and quantitative data to justify design decisions that improve efficiency and resolution rates * Experience working with existing component libraries and design systems and providing clear developer specifications * Nice to have: Experience in Conversational UX or Voice User Interface (VUI) design, travel tech or complex booking/disruption management systems, familiarity with integrating AI models and LLMs into product UI/UX. Условия: * Competitive salary and benefits package with versátil benefits * Performance-based bonuses * Prime Plus membership * Birthday day off * Discounts and partnerships * Relocation support * Choice of equipment with the option to keep it free after 3 years * Free Coursera access, soft skills workshops, tech training, leadership development, and an onboarding programme * Personalised career paths, the eVOLVE Program, internal mobility, and promotion opportunities * After-work events, padel tournaments, parties, and communities based on personal interests * Free fruit, coffee, and tea at the offices * Agile Mindset environment * No dress code #J-18808-Ljbffr

📌 product designer for travel subscriptions (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona