Описание Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Its Provider Console connects provider-facing products and supports onboarding, request management, billing, forms, certification, and notifications. Задачи * Define and maintain the overall experience architecture of Provider Console * Identify and resolve inconsistencies across product surfaces, including navigation patterns, terminology, and interaction models * Design provider journeys spanning multiple products * Build and maintain a shared component library and pattern documentation in coordination with the broader design system * Lead the design effort to reduce provider reliance on support * Map current provider calls and emails and design friction out of those experiences * Design transparent, real-time request status experiences * Create onboarding and setup flows for provider credentials, users, and preferences * Design proactive notification and alert systems * Evaluate and design progressive disclosure based on provider role and context * Conduct provider research with external organizations and internal proxy teams * Analyze support ticket data, call drivers, and AM escalations to identify self-service opportunities * Run usability testing on new workflows, especially onboarding and first-time experiences * Bring provider needs into roadmap and prioritization conversations * Partner with the Provider Console PM, engineering team,



and adjacent product teams * Work with Solutions Consulting and Account Management teams on provider feedback * Communicate design decisions, explorations, and rationale clearly * Produce clear specifications, test meaningful prototypes, and ensure delivery matches design intent * Map the Provider Console experience end-to-end within the first 90 days * Identify the top 3–5 consistency and self-service gaps * Develop a hypothesis about which provider support contacts are design-solvable * Ship one improvement and establish trust with PM, engineering, AM, and Solutions Consulting teams * Establish Provider Console as a coherent platform and act as its design authority * Launch at least one major self-service workflow that measurably reduces support volume or AM time spent on provider questions * Define consistent integration patterns for new capabilities from RM+, HealthForms, and Provider Exchange * Contribute to improvements in provider onboarding NPS or time-to-first-value Требования * 5+ Years of UX design experience * Portfolio demonstrating platform thinking beyond individual features * Experience designing multi-product or multi-surface platforms with complex consistency and navigation challenges * Track record of designing self-service experiences that reduce human intervention in complex workflows * Strong information architecture and interaction design skills * Experience conducting and synthesizing user research * Experience working with business stakeholders as proxies when direct user access is limited * Ability to work across product and engineering teams with dependencies * Strong written and verbal communication skills * Ability to articulate design strategy, not only present visual compositions * Nice to have: Experience designing B2B SaaS platforms for professionals in complex domains such as healthcare, legal, or financial services * familiarity with provider-facing healthcare workflows such as credentialing, billing, prior authorization, or release of information * experience designing notification and alert systems or proactive communication UX * familiarity with Figma and FigJam and collaboration with engineers working in component-based front-end frameworks Условия * 25 Vacation days * Daily in-office lunch stipend and fully stocked kitchen * Commitment to professional development opportunities * Employee-led initiatives, including an annual company-wide innovation day and DEI resource groups * Comprehensive private health coverage with out-of-network reimbursement options * Versátil remuneration with Cobee for restaurant, transportation, and nursery expenses * Peer and company recognition programs * Monthly educational lunch and learns * Hybrid work model with 2 days per week in the Gracia office * Many clients require post-offer health screenings and proof or completion of vaccinations such as flu, Tdap, and COVID-19 * This job is not eligible for employment sponsorship #J-18808-Ljbffr

📌 ux designer for healthcare workflows (Barcelona)
🏢 Datavant
📍 Barcelona