Experteer Overview As a Technical Service Manager, you will own the technical health and governance of customer private cloud landscapes within SAP’s ECS. You drive proactive risk management, architectural guidance, and end-to-end operations to deliver stable, secure, and scalable cloud services for RISE customers. You collaborate with cross-functional teams to optimize deployments, migrations, and core transformations like SAP S/4HANA while focusing on customer-centric outcomes. This role offers impact across global operations and a clear path to continuous improvement.

Compensaciones / Beneficios • Own end-to-end technical health of customer cloud landscapes, ensuring stability, performance, and compliance • Provide strategic cloud architecture and governance leadership, defining roadmaps and standards • Identify and manage risks, issues, and escalations with preventive actions • Lead landscape lifecycle activities and transformation initiatives (upgrades, migrations, DR testing,



major changes, S/4HANA adoption) • Drive automation and operational efficiency to realize business value from cloud investments

Responsabilidades • SAP Basis experience (required) in implementation and steady-state operations • 7+ years of SAP technical administration and operations • Experience with SAP HANA, Sybase, Unix/Linux environments • Customer-facing technical leadership and ability to manage critical situations • Relevante certifications in SAP technologies and hyperscaler platforms (advantage) • Fluent English • Bachelor's degree or higher in related field

Requisitos principales • great benefits • continuous learning and skill growth • versátil working models • health and well-being emphasis • international, diverse team • opportunity for personal development

📌 Senior Technical Service Manager (TSM) - GCO EMEA North (Madrid)
🏢 SAP
📍 Madrid