Position: Customer Experience Specialist Location: Valencia, Spain Work model: On-site Employment type: Full-time DUTIES & RESPONSIBILITIES:

Provide customer support to Dutch-speaking customers via phone, email and live chat

Handle customer questions, orders and product-related enquiries

Resolve complex customer cases and identify practical solutions

Coordinate with internal teams and external suppliers when required

Manage customer cases across multiple channels while maintaining high service and quality standards

Identify root causes of recurring customer issues and contribute to process improvements

Maintain accurate customer and case information within the relevant systems

Meet daily productivity, quality and customer satisfaction KPIs

Participate in team meetings, 1:1s, workshops and improvement projects

REQUIREMENTS:

Native or near-native Dutch and fluent English

A third language is an advantage

Minimum 1 year of experience in a fast-paced customer-facing role





Strong communication and interpersonal skills

Natural problem-solving ability and a proactive approach

Ability to remain calm and effective under pressure

Comfortable working with KPIs, multiple channels and systems

Already based in or near Valencia, Spain

Eligible to work in Spain / EU work eligibility (no visa sponsorship)

Available to start as soon as possible

Working hours: Monday to Friday, 09:00 to 17:30

BENEFITS:

Daily breakfast and lunch provided at the office

Twice-weekly bootcamp in the park

Annual AI learning budget

Internal mentorship, development opportunities and personal development workshops

Comprehensive onboarding programme

Support with Spanish bureaucracy and NIE process

Employee discount, referral bonus and paid volunteering time

1 month of accommodation if relocating

And much more!

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📌 Customer Experience Specialist (Dutch) (Valencia)
🏢 Twentooconsulting
📍 Valencia