On-Site

Golfo De Salónica 73, 28033 MADRID, Spain

Full time

**Date Posted:**

**Country:** Spain

**Location:** Golfo De Salónica 73, 28033 MADRID, Spain

¿Te gustaría formar parte de un sector estable y con muchas salidas profesionales?

**PORTIS**, empresa asociada a OTIS España y referente en el sector de soluciones de accesibilidad (puertas automáticas, accesos inteligentes y mantenimiento), está contratando un **Gestor/a de Cuentas a cobrar**, responsable de gestionar y recaudar los saldos pendientes de cobro de los clientes asignados, para la **zona de Madrid.**

El objetivo principal del puesto es garantizar la cobranza oportuna, minimizar los saldos vencidos y apoyar el flujo de caja de la organización, manteniendo al mismo tiempo relaciones profesionales y positivas con los clientes.

**Las principales responsabilidades de la posición son las siguientes:**

Contacto con clientes y seguimiento: Contactar proactivamente con los clientes por teléfono, correo electrónico y correspondencia escrita para recordarles facturas pendientes, confirmar el estado de los pagos y resolver retrasos en los mismos.

Negociación y resolución de pagos: Negociar planes de pago o acuerdos de liquidación adecuados con los clientes, garantizando que se ajusten a las políticas de la empresa y a los términos aprobados, y que los pagos se reciban dentro de los plazos acordados.

Monitorización de cuentas y priorización: Revisar y monitorizar regularmente las cuentas de clientes asignadas para identificar saldos vencidos, evaluar riesgos y priorizar las acciones de cobro en función de la antigüedad de la deuda, la exposición, provisiones y perfil del cliente.

Gestión de disputas: Identificar, documentar y garantizar que se registre la disputa de la factura en caso de falta de pago o discrepancias. Registrar las disputas con precisión en el sistema y asignarlas al responsable adecuado para asegurar su investigación y resolución en tiempo.

Registro y documentación: Mantener registros precisos, completos y actualizados de todas las comunicaciones con los clientes, compromisos de pago, detalles de disputas y actualizaciones del estado de las cuentas en los sistemas correspondientes.

Informes y análisis: Preparar y analizar informes sobre el rendimiento de la gestión de cobros, saldos vencidos, nivel de disputas y progreso respecto a los objetivos. Escalar riesgos o incidencias cuando sea necesario.

Cumplimiento de políticas y normativas: Asegurar que todas las actividades de cobro cumplen con las políticas de la empresa, los controles internos y los requisitos legales y regulatorios aplicables, manteniendo altos estándares éticos en todo momento.

Atención al cliente y gestión de relaciones: Proporcionar un servicio al cliente profesional y orientado a soluciones, respondiendo con rapidez a las consultas, abordando preocupaciones y manteniendo relaciones de trabajo constructivas.

Colaboración interfuncional: Trabajar estrechamente con equipos internos como contabilidad de cobros, especialistas en disputas, Comercial, Ventas y Legal para resolver incidencias, mejorar procesos y apoyar una gestión eficiente de cobros de principio a fin.

Soporte operativo: Apoyar las actividades de cobro de Genpact y locales cuando sea necesario, incluyendo cobertura de respaldo, intercambio de buenas prácticas y contribución a los objetivos del equipo.

Para tener éxito en este puesto, necesitamos:

**FORMACIÓN**: Formación superior en área Administración. Recomendable formación superior o especializada en gestión comercial y/o gestión de cobros.

**XPERIENCIA**: Experiencia mínima de 3 años en funciones de cobros.

**OTIMÁTICA**: Dominio Ms Office 365.

**IDIOMAS**: Inglés valorable.

**OTROS**:

Imprescindible carnet B en vigor.

¿Te gustaría unirte a una verdadera empresa internacional, impulsada por el talento, que valora la Seguridad, la Ética, la Calidad, la Innovación y las Oportunidades para los Empleados?

Buscamos profesionales comprometidos, cuya prioridad es la seguridad, que se sientan cómodos trabajando en equipos o solos, que sean curiosos y con capacidad adaptativa.

#BuildWhatsNext.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building,



Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative general industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .

Become a part of the Otis team and help us #Buildwhatsnext!

_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

**Privacy Policy and Terms:** Click on this link ( to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

**Job Description**

At **Fresenius Medical Care**, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision-"Creating a future worth living. For patients. Worldwide. Every day."-we work with purpose and compassion, supported by a global team of over 110,000 employees.

As a part of **Integral Functions**, our **Real Estate department** is driving transformation through our **FME Reignite** strategy, which focuses on innovation, efficiency, and sustainable growth. Our values are the foundation of our culture:

We Care for our patients, each other, and our communities.

We Connect across teams and borders to deliver excellence together.

We Commit to doing things the right way-growing with purpose and leading kidney care with integrity and innovation.

**Purpose of the role**

The Regional Lead is responsible for end-to-end real estate and corporate security execution across an assigned international region.

This role ensures the effective delivery of real estate, facilities, and security programs across a diverse portfolio of offices, clinics, laboratories, and manufacturing sites. Operating within a highly outsourced model, the leader drives execution through third‑party partners while maintaining strong governance over cost, quality, and risk.

The role serves as the primary partner to Country Managers and regional business leaders, aligning real estate and security strategies with business priorities and local market dynamics.

This role reports to the Head of International Real Estate & Corporate Security.

**PRINCIPAL DUTIES AND RESPONSIBILITIES:**

Regional Portfolio Execution & Strategy Delivery

Own execution of real estate portfolio strategy across the assigned international region, ensuring alignment with global objectives and local business needs.





Direct site‑level real estate activities, including transactions, space planning, design & construction delivery, and facilities operations.

Ensure effective implementation of footprint strategies, including expansion, consolidation, and optimization initiatives.

Monitor regional market conditions and provide insights to inform portfolio decisions and risk management.

Business Partnership & Regional Leadership

Serve as the primary partner to Country Managers and regional business leaders, aligning real estate and security solutions with business priorities.

Build strong relationships across functions to ensure alignment and responsiveness to regional needs.

Act as the key escalation point for regional issues, ensuring timely resolution and minimal business disruption.

Outsourced Delivery Model & Vendor Management

Lead delivery through a highly outsourced model, managing brokers, construction project managers (CPMs), facilities management providers, and security vendors.

Establish and enforce vendor performance standards, SLAs, and governance frameworks.

Ensure consistent delivery quality, cost efficiency, and compliance across all third‑party providers.

Drive continuous improvement in vendor performance and delivery outcomes.

Corporate Security Execution

Oversee corporate security execution across the region, including physical security measures, vendor oversight, and incident response coordination.

Ensure adherence to corporate security policies, standards, and regulatory requirements.

Support regional risk assessments and implement mitigation strategies for identified threats.

Coordinate with the Corporate Security CoE on standards, intelligence, and crisis response.

Risk, Compliance & Performance Management

Ensure compliance with local, national, and international regulations across all sites.

Identify and mitigate risks related to real estate, facilities, and security operations.

Track and report on regional performance metrics, including cost, delivery timelines, and service quality.

Provide regular updates to senior leadership on portfolio performance, risks, and opportunities.

Global Alignment & CoE Partnership

Partner with Global Real Estate and Corporate Security Centers of Excellence (CoEs) to ensure alignment with standards, governance, and reporting requirements.

Support implementation of global initiatives, tools, and best practices across the region.

Provide regional insights to inform global strategy and continuous improvement.

Leadership & Collaboration

Lead and develop a regional team of real estate, facilities, and/or security professionals (e.g., transaction managers, FM SMEs).

Foster a high-performance culture focused on accountability, collaboration, and service excellence.

Collaborate closely with global functional leaders (Transactions, Design & Construction, FM, Security, CoEs).

Serve as a key member of the international leadership team, contributing to strategy, planning, and governance.

**Requirements:**

Bachelor's degree in business, Engineering, Real Estate, or related field required

12-15+ years of experience in international real estate, facilities, and/or corporate security leadership

Master's Degree preferred

Proven experience operating in complex, multi-country environments

Strong experience managing outsourced delivery models and third‑party vendors

Demonstrated ability to partner with senior business leaders and influence decision-making

Experience managing multi‑asset portfolios (offices, clinics, labs, manufacturing)

Strong understanding of global regulatory environments and risk management

Excellent leadership, communication, and stakeholder management skills

Ability to navigate ambiguity and drive execution in decentralized environments

This position requires approximately 25% to 50% travel.

**Our Offer For You:**

There is a lot you can discover at **Fresenius Medical Care**, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world

Individual opportunities for self-determined career planning and professional development

A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one

A large number of committed people with a wide range of skills, talents and experience

The benefits of a successful integral corporation with the collegial culture of a medium-sized company

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