As member of the Cash Collection Team:
Contact and follow-up daily your customers by phone calls or e-mails

Record the Collection activity and invoices statuses changes in the dedicated Collection tool

Understand the whole Order To Cash (OTC) process for a better dispute management

Understand the legal and contractual recruitment scope

Coordinate with the Billing Teams to solve invoice related disputes

Collaborate with the Sales Team in negotiations with customers

Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching

Prepare the litigation file for Legal procedures

Give and keep visibility to the Sales Team on their portfolio's Collection status

Collaboration on one-off French and European projects (reporting, training, process improvement, etc)

Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

Key Skills and Competencies:
Fluent and professional Spanish, Portuguese & English

Previous experience in the role highly desirable

Dynamic, organized with a methodical approach

Good negotiation and communication skills (spoken and written)

Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)





Customer focus

Ability to work under pressure to attain company objectives and Cash Collection KPIs

Desire to belong to and be an active member of a team

At the heart of Michael Page business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

Michael Page was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and general level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.michaelpage.es/ssc-michaelpage-careers/our-teams

Experience in a very multinational environment (+40 nationalities in the SSC)

Competitive compensation and benefits package in Barcelona, various well-being activity options

📌 C Collections Specialist with SP, ENG & PT or IT (Barcelona)
🏢 Michael Page
📍 Barcelona