Experteer OverviewAs a Technical Service Manager, you will own the technical health and governance of customer private cloud landscapes within SAP’s ECS. You drive proactive risk management, architectural guidance, and end-to-end operations to deliver stable, secure, and scalable cloud services for RISE customers. You collaborate with cross-functional teams to optimize deployments, migrations, and core transformations like SAP S/4HANA while focusing on customer-centric outcomes. This role offers impact across general operations and a clear path to continuous improvement.Compensaciones / Beneficios• Own end-to-end technical health of customer cloud landscapes, ensuring stability, performance, and compliance• Provide strategic cloud architecture and governance leadership, defining roadmaps and standards• Identify and manage risks, issues, and escalations with preventive actions• Lead landscape lifecycle activities and transformation initiatives (upgrades, migrations, DR testing,



major changes, S/4HANA adoption)• Drive automation and operational efficiency to realize business value from cloud investmentsResponsabilidades• SAP Basis experience (required) in implementation and steady-state operations• 7+ years of SAP technical administration and operations• Experience with SAP HANA, Sybase, Unix/Linux environments• Customer-facing technical leadership and ability to manage critical situations• Relevante certifications in SAP technologies and hyperscaler platforms (advantage)• Fluent English• Bachelor's degree or higher in related fieldRequisitos principales• great benefits• continuous learning and skill growth• flexible working models• health and well-being emphasis• international, diverse team• opportunity for personal development

📌 Senior Technical Service Manager (TSM) - GCO EMEA North (Madrid)
🏢 SAP
📍 Madrid