Experteer Overview

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As Technical Service Manager, you own the service end-to-end and serve as the primary client contact. You coordinate the team, service levels, and priorities to ensure reliable delivery. You’ll oversee the SAS vertical, monitor SLAs and KPIs, and manage capacity and workload. This role blends strong service management with stakeholder leadership in a hybrid, people-centric culture. You’ll drive meaningful impact by aligning operations with client needs and Kyndryl’s mission of enabling smarter decisions and progress.

Compensaciones / Beneficios
• Take full ownership of the service.
• Serve as the main client contact for the service.
• Backlog management for the team.
• Monitor and manage SLAs and KPIs.




• Oversee team capacity and workload.
• Act as reference point for the SAS vertical.

Responsabilidades
• Strong experience in service management.
• Comfort coordinating stakeholders and operational priorities.
• Experience with service management and delivery.
• SLA and KPI management expertise.
• Backlog and capacity management.
• Stakeholder management. xghoner
• Experience in SAS-related environments.

Requisitos principales
• Be Well programs
• hybrid-friendly culture
• career development and certifications
• coaching and hands-on experiences
• continuous feedback
• growth opportunities

📌 Technical Service Manager (Barcelona)
🏢 Kyndryl
📍 Barcelona