On behalf of a prestigious high luxury brand, we are recruiting the following profile: CRM MANAGER – IBERIA & GREECE / HIGH LUXURY BRAND / MADRID Responsibilities: Develop and implement CRM and clienteling strategies across Spain, Portugal and Greece, ensuring consistency with the brand's global objectives. Monitor and analyse clienteling KPIs and performance across the three markets, identifying trends, opportunities and areas for improvement. Drive initiatives aimed at strengthening client relationships, increasing customer loyalty and maximising client lifetime value. Work closely with boutique teams to develop and implement effective clienteling activities and ensure consistent execution across markets. Support and engage retail teams in the adoption of CRM tools, clienteling practices and customer engagement initiatives. Coordinate CRM activities, campaigns and clienteling initiatives across the region, ensuring effective planning and execution. Visit boutiques across the three markets to support teams on the ground,



share best practices and monitor implementation. Participate in client events and other relevant initiatives aimed at enhancing customer engagement and brand loyalty. The idóneo candidate will have the following skills, knowledge and experience: Excellent command of English and Spanish, both mandatory. Previous experience in CRM, clienteling or customer relationship management, preferably within the luxury industry. Strong analytical skills and confidence in working with KPIs and performance metrics. Excellent organisational and planning skills, with the ability to independently manage multiple markets. Strong interpersonal and communication skills, with the ability to collaborate effectively with boutique and retail teams. Business-driven mindset, proactive approach and strong focus on client engagement and commercial performance. Willingness to travel extensively across Spain, Portugal and Greece. #J-18808-Ljbffr

📌 Crmc Manager - Minor Hotels Eu&Am - Madrid
🏢 Fever
📍 Madrid