The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers.You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.Key responsibilities: Developing business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goalsDeveloping and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customersMaintaining customer technical account portfolio to provide technical guidance and recommendationAligning AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needsDetermining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer dataWorking closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfactionShepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.Identifying and understanding a customer's adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategyPursuing strategy of goal attainment to rectify any hurdles and steer client towards successBecoming an expert in the features and benefits of our applicationsDelivering web-based and/or onsite product overviews and training sessions for clientsConduct basic technical consultancy with clients regarding AvePoint ProductsOK, I'm interested... is this the job for me? We look for people who value agility,



passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.What you will bring to our team: Fluent or business proficient in Spanish and / or Italian and EnglishSeveral years of experience in a technical consulting role such as technical account management, technical business analysis or solutions engineeringStrong customer satisfaction, customer service, adoption, and retention experienceStrong organization, presentation, and project management skillsAbility to work individually and within a highly collaborative general team settingWillingness to learn and adapt in a fast-paced environmentStrong experience in communicating with different stakeholders and decision makers, both internally and externallyExpert at customer relationship managementAdvanced ability to understand business objectives through requirements gathering and analysisKnowledge in the following technical areas are a plus: Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologiesAny M365, Azure or Microsoft CertificationsWorking knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologiesOther cloud knowledge like Google workspace, Amazon Web ServicesAvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.#J-18808-Ljbffr

📌 Technical Customer Success Manager (Barcelona)
🏢 AvePoint
📍 Barcelona