Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience.
* Assist in training and developing staff.
* Assist in member service oversight making sure all staff provide great customer experience.
* Very involved in front desk related tasks:
* Answering phone calls in a polite and friendly manner to assist with questions or concerns.
* Taking info calls.
* Assist in member check-ins, sign-ups, cancellations, and updating member account information.
* Great/meet potential members and provide gym tour.
* Assist to facilitate member service issues and questions.
* Assist with team member management and provide backup support to Club Manager as needed.
* Ensuring adherence to all company policies and procedures.
* Help create and maintain a positive image for the club.
* Assist overseeing cleanliness and appearance of gym.
* Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
* Assist in ordering supplies, keeping inventory and tracking reports as needed.
* Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
* Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
* Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
* Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
* Communication:



Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Job Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties And Responsibilities
* Assist in training and developing staff.
* Assist in member service oversight making sure all staff provide great customer experience.
* Very involved in front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls. o Assist in member check-ins, sign-ups, cancellations, and updating member account information. o Great/meet potential members and provide gym tour. o Assist to facilitate member service issues and questions.
* Assist with team member management and provide backup support to Club Manager as needed.
* Ensuring adherence to all company policies and procedures.
* Help create and maintain a positive image for the club.
* Assist overseeing cleanliness and appearance of gym.
* Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
* Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements
* Customer Service: communicates and interacts with customers (including coworkers and the public)



in a way that exceeds the customer’s wants and needs.
* Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
* Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
* Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
* Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications
* Honesty and good work ethic
* Strong customer service skills
* Strong communication, organizational and leadership skills
* Basic computer proficiency Physical Demands
* Standing and walking at least 75% of the shift
* Talking in person or on the phone at least 75% of the shift
* Must be able to lift to 50 lbs. less than 30% of the time. Benefits
* Dollars for Scholars Program
* Employee Appreciation Program
* Free Membership for self and one family member or friend
* Team Member Support Team
* Health, Dental and Vision Insurance
* Critical Illness Insurance
* Short Term Disability Insurance
* Accident Insurance
* Voluntary Life Insurance
* Pet Insurance
* HSA
* Advancement Opportunities Check us out on LinkedIn at: Planet Fitness
- PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in

📌 Team Lead (Castilla-La Mancha)
🏢 Baseline Fitness
📍 Castilla-La Mancha