At Roche you can show up as yourself, embraced for the unique qualities you bring. The Position For our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Clinical and Patient Insights Products. In this very versatile position you act as supporter, trainer and coordinator at the pivotal point between our global affiliates and our internal departments with the following

key responsibilities
Provide second-level technical support to minimize downtimes and offer quick solutions, both remotely and on-site (if needed). Continuously acquire and share RIS product knowledge, ensuring training and support readiness. Maintain and update a product-specific knowledge pool and create, review, and update service information, documentation, and training content. Develop and maintain training methodologies and learning paths, and conduct training for end customers and support staff. Define and adhere to service, training, and support concepts, optimizing processes to improve quality and efficiency. Support regional cooperation and manage certification and recertification of trainers. Bachelor's degree in IT, Computer Science, Management Information Systems, or a medical-technical background with IT knowledge.



Experience or background in support and training of software products. Fluent in English, oral and written; Spanish is an advantage. Enjoy working in general matrix structures and self-managed teams. Healthcare environments like Lab Middlewares, LIS or HIS. Cloud Architectures and Networks. Observability platforms and toolkits like Datadog, Grafana, Prometheus or Splunk. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We are many, working as one across functions, across companies, and across the world.

📌 GCS RIS Support (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés