Remote Technical Services Specialist Surgical RoboticsMadrid MedtronicRemoteHeerlen, Limburg, NetherlandsMadrid, Madrid, SpainMilano, Lombardia, ItalyLisboa, Lisboa, PortugalFull timeR78991Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first – developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth,



and impact.**A Day in the Life**To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.**Primary Responsibilities:**Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.Drive the escalation process to resolve customer issues, including initiating required field service support#J-18808-Ljbffr

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