At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.¿Le gusta esta oportunidad? Asegúrese de inscribirse veloz, ya que se espera un gran volumen de solicitudes. Desplácese hacia abajo para leer la descripción completa del puesto.About HuzzleAt Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.Job SummaryWe are looking for a reliable, customer-focused Dutch-speaking Customer Support Representative to support a renovation business by managing incoming calls and messages during opening hours.You will be the first point of contact for customers, ensuring every inquiry is handled professionally, recorded accurately, and directed to the right person. Rather than simply forwarding messages, you will take ownership of the customer interaction, provide clear next steps, and book calls with the relevant team members.This role is ideal for someone with customer service or call center experience who is comfortable using CRM software and can remain calm and organized when handling customer concerns.Key ResponsibilitiesAnswer incoming calls and messages promptly during opening hours,



ensuring customers can speak with a real personListen carefully to customer inquiries, take clear and accurate notes in GoHighLevel, and explain what happens nextRoute inquiries to the appropriate team member, including sales, the project coordinator, or the business ownerBook calls directly into the relevant person's calendar instead of simply forwarding messagesIdentify and immediately escalate urgent issues on active renovation projects, such as water leaks, incorrect materials, or wrong tiles installed on-siteFollow the client's written manual and established procedures when handling customer interactionsEnsure every customer inquiry is followed up on and resolved or handed over appropriatelyMaintain clear communication with the internal team to ensure customers receive timely updatesRequirementsPrevious experience in customer service, a call center, or a customer-facing support roleFluent in Dutch, with the ability to communicate clearly and professionally with customersCalm, friendly, and confident on the phone, xqbhyrx including when dealing with frustrated customersStrong listening skills and the ability to take accurate notes while managing conversationsComfortable using software and digital tools; previous CRM experienceis an advantageExperience with GoHighLevel (GHL) is a significant plusReliable, organized, and proactive, with a strong sense of ownership over customer inquiriesAble to follow written procedures while using good judgment to identify urgent situationsStrong follow-up skills and a commitment to ensuring no customer inquiry gets overlookedBenefitsFully Remote: Work from anywhere with international teamsCareer Growth: Join companies in SaaS, MarTech, and B2B servicesPeer Community: Connect with high-performing sales professionals in our networkOngoing Support: Receive guidance from Huzzle before and after placement#J-18808-Ljbffr

📌 Bilingual Customer Service Representative - (Dutch Speaking) (Madrid)
🏢 Huzzle.com
📍 Madrid