Customer Care RepresentativeLocation: Lisbon, Portugal and Madrid, Spain¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación.Contract: Full timePay range: Portugal: 18,320.00 EUR - 27,480.00 EUR | Spain: 24,800.00 EUR - 37,200.00 EURAct as the primary point of contact for customers throughout the service and repair journeyManage service requests, quotations, orders and follow-up activities to ensure outstanding customer experienceCollaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issuesHandle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-upSupport quality and compliance requirements in a highly regulated MedTech environmentContribute to process improvements and continuous improvement initiativesParticipate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every dayRequired QualificationsHigh School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environmentProfessional proficiency in English, Portuguese and Spanish, both written and verbalExperience managing multiple priorities while maintaining a high level of accuracy and attention to detailProficiency with Microsoft Office applications, including Outlook, Excel, and WordExperience working within established processes and procedures in an operational environmentPreferred QualificationsExperience supporting customers within healthcare,



medical technology, life sciences, manufacturing, or other regulated industriesExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or SalesforceProficiency in an additional European languageExperience managing customer escalations or complex customer inquiriesExperience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activitiesPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Diversity & InclusionIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.Benefits & CompensationA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. xqbhyrx We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.#J-18808-Ljbffr

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