Role DescriptionWe are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.Role DescriptionWe are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer company with over 35.000 employees all over the world and presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.What are we looking for?We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role. Strong knowledge of SOC operations, incident and change management, SIEM/SOAR, SLAs and security frameworks is essential. The idóneo candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership.LocationRemote, Spain.Candidates based in Madrid preferred (occasional client visits and in-person reviews)ScheduleMonday to Friday, business hours.Occasional out-of-hours support for critical incidentsLanguagesEnglish C1Spanish native or equivalentROLE PURPOSESingle point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients, or one dedicated key accountOwns service governance for a managed SOC service: SLAs, reporting, critical incidents, changes, risks and improvementService management role, not a SOC analyst role: no triage, threat hunting or SIEM administrationKey ResponsibilitiesMajor incidents: coordinate communication across client, SOC and vendors; deliver post-incident reports (root cause,



impact, actions)Service governance: run monthly operational and executive service reviews; issue minutes with actions, owners and datesSLA/KPI management: track SLAs, flag deviations proactively, produce monthly service reports and dashboardsService requests: qualify, prioritise and close; route out-of-scope needs as new business opportunitiesChange management: assess impact on security posture, communicate windows and risks, verify resultsRisk and action tracking: maintain action log and operational risk registerContinual improvement: review client security posture, propose improvements and build the service roadmapStakeholder management: build trusted relationships with CISOs and IT leadership; regular client visitsBackup: act as backup SSM for peer portfoliosRequirements4+ years in managed security services (MSSP/SOC) in a client-facing role: Service Delivery Manager, TAM, Security Service Manager or similarProven experience in incident, major incident, change, risk and service level managementSolid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint securityExecutive communication: leading steering committees and writing executive reportsAble to diagnose issues in real time and discuss them technically with client CISOsCERTIFICATIONSPreferredCISMCISSPISO/IEC 27001 Lead Auditor or Lead ImplementerITIL 4 Foundation or higherRequired After JoiningGoogle SecOps certification within 3 months (company-funded)METHODOLOGIES AND FRAMEWORKSITIL 4 (incident, problem, change, service level, continual improvement)MITRE ATT&CKISO/IEC 27001Nice To HaveENSNIS2DORANICE TO HAVEGoogle SecOps (Chronicle/SOAR) or other SIEM/SOAR: Splunk, Microsoft Sentinel, QRadarSalesforce (ticketing/CRM)Microsoft Teams and SharePointTelco or MSSP backgroundexperience coordinating other service managersDegree in Computer Science, Telecommunications Engineering or similarSkillsCybersecurity, MITRE ATT&CK, Managed Security Services, CISSP#J-18808-Ljbffr

📌 Service Security Manager (Zaragoza)
🏢 Ust
📍 Zaragoza