Primary Objective of Position

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The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities :

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- Provide first-line service to customers (service interventions which may require less than 4 hours labor time).

- Schedule and perform planned/predictive maintenance (PM/PdM) activities.

- Schedule, perform and document hardware and software updates (TSBs).

- Assist with instrument installations and deinstallations.

- Success in this role is measured by customer satisfaction score (NPS), service KPI achievement,



and economic growth and profitability per district.

- Travel within the service area.

Profile :

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- Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.

- Proven track record in a similar position supported by management and customer references.

- Successful engagement with customers, specifically laboratory staff.

- Technical expert for product line responsibility.

- Strong communication skills.

- Ability to identify and drive resolution of issues.

- Strong experience in the use of analytical tools and software.

- Good computer skills. xqbhyrx

- Good English skills, both written and spoken.

📌 Field Service Engineer (Madrid)
🏢 Abbott
📍 Madrid