Job description:Who we arePuig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a general team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.The OpportunityCentralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivablesWhat you'll get to doCentralize the relation with the Benelux Customers in the order to cash processReview and provide information about the situation of their ordersDeal with EDI/ SAP/e-mail ordersReview and provide logistic or descriptive information of productsInform the customer of the out of stock that affects the ordersTasks within the Order & Delivery management processUnblock the EDI orders,



in EDI workflow and solve the problems to be able to create the sales order.Review and unblock the orders for delivery.Delivery issues/delay managementModify orders and deliveriesInterlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults‘Transport’ managementGroup deliveries to be prepared and shipped together to the customer.Transport follow-up with Delivery MonitoringClaims managementClaim reception and analysisCreation of Credit/Debit note in the systemand register customer complaintsCustomer relationshipDay to day communication and provide solutions to customer requestsAnalyze and share functional KPIs with customer to detect improvement areas.We'd love to meet you if you haveExperience: minimum 2 years in a similar jobEducation: University DegreeLanguages:Dutch and English native or professional. Spanish fluent will be a plusCompetenciesGood communications skillsAnalytical skillsAbility to listen and active problem-solving skillsGood interpersonal skillsAbility to handle pressure and workloadWe welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.What you'll love about usAn entrepreneurial, creative and welcoming work cultureA range of learning and development opportunitiesAn international company with plenty of opportunities to growA competitive compensation & benefits package#J-18808-Ljbffr

📌 Benelux Customer Care Executive (Madrid)
🏢 Puig
📍 Madrid