David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona.Position: Fraud Activity AgentLocation: Barcelona, SpainEmployment type: Full-time, on-siteRemuneration: Base salary + performance bonus.DUTIES AND RESPONSIBILITIES:- Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes- Review and validate customer-provided documentation to assess potential risks or fraudulent behavior- Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards- Monitor pending cases, follow up on outstanding documentation, and escalate when necessary- Maintain detailed and accurate records of investigations, actions, and outcomes- Communicate professionally and effectively in sensitive or escalated situations- Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk- Identify opportunities to improve workflows, share recommendations, and support process enhancements- Demonstrate sound judgment, independence, and professionalism when handling high-impact casesREQUIREMENTS:- Fluent in German (C1), with proficiency in writing and written.



As well as proficiency in English (at least B2).- Strong analytical, problem-solving, and critical thinking skills- Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)- Proven ability to meet or exceed performance targets and maintain professional standards- High level of integrity, reliability, and accountability in all tasks- Strong interpersonal skills, including active listening, empathy, and adaptability- Experience handling complex or escalated cases with professionalism- Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)- Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly- Attention to detail, accuracy, and autonomy in daily work- Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis- Willingness to share best practices, contribute to team improvements, and continuously learn- Dependable, punctual, and committed to maintaining a positive and professional work ethicBENEFITS:- Attractive remuneration with capped sales bonuses.- Private healthcare coverage.- Relocation assistance.- Fully paid training on company processes, tools, and products.- Modern office facilities in a convenient central location.#J-18808-Ljbffr

📌 Fraud Activity Agent (German) (Barcelona)
🏢 David Kennedy Recruitment
📍 Barcelona