YOUR CHALLENGEResponsible for providing professional welcome services including greeting, directing and serving beverages in the client zone to clients entering the bank. As first point of contact, contributes significantly in creating an overall positive impression for visitors and clients accessing the bank premises.Key Responsibilities and AccountabilitiesCorporate Services Coordinates the incoming mail and courier traffic for the Office, both domestic and international. Ensure courier services are available. Coordinates delivery and receipt of Documentation and Contracts from / to the Clients and the Office in Madrid, as well as the destruction of confidential information. Controls the stock of Office Supplies, centralizing requests from the staff. Requests orders, managing receipt and controlling the quality of the materials with the external vendors. Ensures that supplies required for the office (coffee, tea, milk, sugar, still water and others) are available at any time, for clients and employees. In coordination with the Security officer for the Madrid Office, manages and controls the Security of the building (Log of Keys provided to Employees, Alarms), implementing Julius Baer Security standards and policies. In coordination with the Security officer for the Madrid Office, manages the Evacuation and Emergency Plans, in coordination with the Landlord. Implementation of Measures to prevent Risks related to Personnel, following directions from Human Resources Area. Provide some internal services to clients and staff, as required (catering, printing of presentations, Internet press access, newspapers…). Cooperate in the organization on internal and external events. In charge of coordination of all tasks and services related to Maintenance of the office being the point of contact with the staff managing the building. In a similar way, in case of implementation of new working space or new meeting rooms. Coordinate the contracts with external providers, define the services needed and monitor the quality of these services, mainly Cleaning, all type of supplies -office,



coffee, tea, milk….-, paper Shredding, recycling, Mail/Courier, Office Maintenance, relations with the Landlord and ground floor reception, Laundry, Intrusion Alarm, Mobile phones, Wifi…). Provide on-site support to IT representatives from Julius Baer Switzerland or Luxembourg.Reception / Client ServiceManages the schedule of external visits (Clients, visits from other Julius Baer Locations), with an efficient use of Client Meeting rooms. Welcomes Client and other external visits at their arrival to the building or office, guiding them to the meeting room, and offering beverages, coffee, tea… Prepare and serve such beverages if requested. Once the visits have ended, arrange the meeting room appropriately, leaving it it ready for the next meeting. Attend external calls received at the general phone number of the office.Support to BusinessWhen required, help the RMs and RMAs with the account opening process, review of client documentation, scanning, processing of personnel expenses, booking of hotels and travel tickets, etc. Put in practice the following on-the job abilities and skills: Understands the requirements from the business in order to provide the best service to the RMs, RMAs and Clients. Understands and applies the Internal Policies and Security Standards. Communicates effectively with Internal Corporate Services Units in Zurich, as well as with Landlord and external vendors. Escalates important issues to his Supervisor and the Barcelona office Manager,



for those matters which need additional and urgent actions.YOUR PROFILEPersonal and Social Client focused and a results-driven individualPassion for quality and service excellenceGood interpersonal and communication skillsAble to build trust and respectProfessional and TechnicalUnderstand the needs of the Private Banking locationsHigh level of English, Catalan and Spanish, (written & spoken)Why join Julius Baer?At Julius Baer we are the leading Swiss wealth management group. We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations. Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo.At Julius Baer our employees enjoy the benefits of a integral company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners.Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.For more information visit www.Juliusbaer.Com or contact us via the Contact Form.#J-18808-Ljbffr

📌 Receptionist (Madrid)
🏢 Julius Baer Group
📍 Madrid