Location: Remote – NorwayContract: 12 Months (Freelance)Industry: Telecommunications / Maritime ConnectivityProject: Greenfield Service Now Implementation
About the Role
We are looking for an experienced Service Now Platform Architect to support a major greenfield Service Now implementation for a telecommunications organisation specialising in maritime connectivity.
The successful candidate will play a key role in designing and establishing the Service Now platform from the ground up, ensuring a scalable architecture that supports service management, automation and complex business processes.
Key Responsibilities Lead the architecture and technical design of a greenfield Service Now implementation.
Design and implement CMDB and CSDM frameworks to establish a robust service data foundation.
Develop and optimise Service Management processes and workflows.
Drive automation across the Service Now platform to improve operational efficiency.
Support the design and integration of CPQ (Configure, Price, Quote) capabilities.
Define platform architecture standards, governance and integration strategies.




Collaborate with technical teams and business stakeholders to translate requirements into scalable Service Now solutions.
Ensure the platform supports the operational requirements of a telecommunications and maritime connectivity environment. Required Skills & Experience Extensive experience as a Service Now Platform Architect, Technical Architect or Solution Architect.
Proven experience delivering greenfield Service Now implementations.
Strong expertise in CMDB, CSDM and Service Management.
Experience designing workflow automation and enterprise integrations.
Knowledge of CPQ processes and their integration with Service Now.
Strong understanding of Service Now architecture, platform governance and best practices.
Experience working in telecommunications or complex service-based environments is highly desirable.
Excellent stakeholder management and technical leadership skills. Desirable Service Now Certified Technical Architect (CTA) or Certified Master Architect (CMA).
Experience with Service Now ITSM and ITOM.
Exposure to telecommunications service operations, order management or maritime connectivity. #J-18808-Ljbffr

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