Position Overview As an M1 manager, you will own team lead responsibilities as well as manage a team of 8-10 direct reports. You will oversee the Client Services Specialist team, a vital part of Autodesk's support, ensuring customers' and partners’ requests are actioned with care and understanding. Depending on business needs, you will be the regional manager of designated sales regions. You will provide day-to-day team support, mentoring, and fostering team success. Reporting to the EMEA GEO Client Services Manager, you will be attached to our Barcelona or Dublin office, with a hybrid-remote work policy.

Client Services Team Manager (M1) Position Overview

As an M1 manager, you will own team lead responsibilities as well as manage a team of 8-10 direct reports. You will oversee the Client Services Specialist team, a vital part of Autodesk's support, ensuring customers' and partners’ requests are actioned with care and understanding. Depending on business needs, you will be the regional manager of designated sales regions. You will provide day-to-day team support, mentoring, and fostering team success. Reporting to the EMEA GEO Client Services Manager, you will be attached to our Barcelona or Dublin office, with a hybrid-remote work policy.

Work Schedule: Monday to Friday, TBD

Responsibilities

Execute regular one-to-ones, team huddles, and monthly/quarterly team meetings with your direct reports

Performance management of direct reports including calibration and addressing performance issues with coaching and performance improvement plans

Drive best-case hygiene and case management for the team

Grow relationships with management and collaborate as one team, including vendors in India

Support Sales regional support, including EOQ, escalation, DRB approval, etc.

Manage escalations from internal/external stakeholders

Communicate with your team, management, senior stakeholders, directors, customers, and partners

Collaborate with our EMEA & General Team managers, and managers, sharing feedback and driving improvements in communication, KPIs,



and case management

Deliver difficult messages effectively

Be the point of contact for any projects assigned by management, with full accountability for driving and measuring ROI

Exemplify our Autodesk values

Lead engagement within your team and across our EMEA teams

Cover for another Team Manager or managers as necessary and agreed upon

Support the business for EOQ and provide constructive input into the plan

Be a voice in CS Management team, sharing ideas or challenges seen by the wider CS team

Ensure high partner satisfaction by responding to escalations promptly and identifying trends for efficiency

Analyze key metrics and initiate action plans for resource optimization

Establish scalable partnerships to provide global solutions

Maintain good working relationships and communications with team members, vendors, and external partners

Complete all month-end and quarter-end activities flawlessly

Appreciate diverse cultures and help us create greater synergies and innovations within our organization

Champion Autodesk's initiatives and inspire others towards its goals

Identify opportunities to improve procedures and policies and collaborate on best practices

Advocate for change and liaise with management on change communication

Speak your mind and contribute ideas

Work with the management to build employee engagement plans and drive employee engagement

Minimum Qualifications

Fluent in English & other European Language (German, Spanish, French, Italian) Initiative to identify trends and lead corrective/preventative actions

Digital fluency, using social media for communication





Desire to grow within the company, aiming for future managerial positions

Service-oriented mindset with a focus on customer experience

To meet customer service performance measures

Influence to engage others towards shared goals

Flexibility to work in different global time zones

Clear IDP and commitment to building and growing your career

Other Qualifications

Degree in Business, Supply Chain, Logistics Management, or equivalent

Minimum 5 years of customer service experience

Work experience in SAP sales order management, Siebel, and Salesforce.Com preferred.

Learn More About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 31,000 EUR and 45,100 EUR Annual. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

📌 Client Services Team Manager (Barcelona)
🏢 Autodesk
📍 Barcelona