Nivoda is seeking a Senior Customer Support Executive to ensure a seamless experience for retailers across Europe. You will handle inquiries via live chat, WhatsApp, and email, resolve logistics and order issues, onboard new joiners, and coach colleagues while collaborating with multiple teams.
The role emphasizes a customer-first mindset, KPI-driven performance, and the ability to adapt in a fast-growing, remote environment across Europe.
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📌 Senior Customer Support Lead - Remote & Multilingual (Madrid)
🏢 Nivoda
📍 Madrid