HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'general approach, local touch' mentality. HBX Group is the world's leading technology partner in travel, connecting and empowering global brands in accommodation, transport, activities, and payments. With a network of 300,000 hotels and 60,000 high-value clients across 140 markets, we combine tech, data, and people to deliver exceptional solutions..

Application Support Engineer

As a key member of a globally distributed support function, you will work closely with development and product teams to investigate issues, support continuous improvement,



and maintain the stability of high-scale, API-driven platforms. This is an excellent opportunity for someone with solid technical foundations who is ready to take the next step beyond junior support into a more autonomous and impactful role.

Manage and resolve support tickets and incidents, including diagnosis, analysis, and resolution of non-complex technical issues.

Assess incident criticality and business impact to support effective prioritisation.

Test and validate fixes delivered by development teams before release.

Deliver timely, high-quality technical support to internal stakeholders across the organisation.

Continuously improve support processes and contribute to operational excellence.

Solid experience supporting

to support analysis and problem-solving.

Application Support, Technical Support, or similar role

(junior +).

high-availability, global environments

monitoring tools, metrics analysis, and incident management processes

.

Degree in Computer Science, Engineering, or a related technical field is a plus.

Adevanced English is a must

s leading travel services provider.

📌 Technical Support Engineer/Application Support Engineer (Islas Baleares)
🏢 HBX Group
📍 Islas Baleares