About Ingram Micro Ingram Micro powers the global IT ecosystem, helping businesses realize the promise of technology.

With unmatched reach spanning over 90% of the world's population, a diverse solutions portfolio, and our digital platform Ingram Micro XvantageTM, we connect technology vendors, partners, and customers worldwide.

Position Overview We are seeking a Senior Technical Support Engineer to provide expert-level support across Azure, AWS, and ERP-integrated environments.

You will lead critical incident response, collaborate across Engineering, Product, and ERP/SAP teams, and deliver operational insights that improve reliability, performance, and customer satisfaction.

Key Responsibilities Advanced Technical Support & Escalations Troubleshoot and resolve advanced issues across Azure/AWS services.

Support hybrid, multi?cloud, and on?ERP & SAP Integration Support Troubleshoot cloud?to?ERP integration issues, including SAP, SAP?BRIM, and other ERP systems.

Ensure system stability, accurate data flows, and reliable financial operations across integrated platforms.

Incident & Problem Management Diagnose outages, performance degradation, and configuration errors using logs, monitoring tools, and RCA practices.

Perform trend analysis to eliminate recurring issues.

Cloud Platform Expertise (Azure & AWS) Provide expert guidance on Azure configurations, best practices, and cloud adoption patterns.

Provide technical leadership on configuration, security, cost optimization, and performance.

Assist customers with cloud adoption architecture and remediation guidance.





term resiliency improvements across cloud and ERP?integrated environments.

Mentor junior engineers.

Functional Collaboration Work with Engineering, Product, Development, Vendor teams, and ERP/Finance stakeholders.

Knowledge And Skills 5+ years in cloud support engineering, technical support, cloud operations, or SRE?adjacent roles.

Experience troubleshooting Saa S?based cloud solutions.

Hands?on expertise with Microsoft Azure (VMs, Storage, Networking, Entra ID) and AWS (EC2, S3, RDS, VPC, Lambda).

Solid understanding of SQL and database concepts, including experience with Apache, IIS, My SQL, MSSQL, and Postgre SQL.

Experience with SAP core modules, SAP?BRIM, or other ERP/Finance systems, including understanding of data flows and integrations.

Strong troubleshooting ability across APIs, networking (DNS/ identity, OS (Linux/Windows), and cloud services.

Scripting skills in Power Shell and/or Python (Bash a plus).

Experience with monitoring tools (e.Datadog, Zabbix, Azure Monitor, Cloud Watch).

Solid understanding of ITIL processes: paced, general, high?Bachelor's degree in Computer Science, Information Systems, or equivalent.

Have specializations In?depth SAP BRIM experience (FICA, CI) or SAP FICO.

Infrastructure as Code (Terraform, Cloud Formation).

Container and orchestration technologies (Docker, Kubernetes).

Azure/AWS cloud certifications.

ITIL Certification (Foundation or higher).

Microsoft 365 and Entra ID enterprise experience.

Cloud cost optimization framework experience (e.It's a representation of the things you will be doing, and you may not perform all these duties.

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📌 Senior AWS Technical Support Engineer (Barcelona)
🏢 Ingram Micro
📍 Barcelona