Pay Range: $68,000-$83,300 Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. General Purpose of the Position

This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. The Branch Supervisor acts as Branch Manager when needed, and provides training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service. Promotes branch business development and seeks to broaden member base.

- Responsible for reviewing and responding to Member Loyalty surveys in a timely manner and sharing any feedback internally as appropriate.
- Responsible for interviewing, hiring, and training Member Advocates, as well as planning, assigning, and directing work. Assists with new employee orientation and staff training sessions, ensuring employees are well-trained in all aspects of their roles.
- Assists with tracking individual progress, conducting performance appraisals, and formulating and implementing corrective actions as needed.
- Contributing beyond the branch by supporting and leading organizational projects.

Operations & Compliance

- Tests security equipment as assigned.
- Supports branch and team by verifying operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards. Completes required reports and records and ensures that Branch functions, internal controls, and audits are properly documented.
- Ensures that the Branch cash and transactions are in balance at the close of each day.



Ensures that each Member Advocates balances at the end of each day and secures all funds in compliance with established procedures. Maintains ATM functionality and oversees cash vault operations including ordering, balancing, resolving discrepancies, and maintaining appropriate cash levels in all cash entities. Replaces Branch Manager as necessary. Ensures that the work area is clean, secure, and well maintained.
- Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.
- Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position.
- Ability to operate related computer applications and business equipment.
- Knowledge of legal and regulatory requirements.
- Strong organizational, project management, and analytical skills.
- Bachelor's degree or four years related experience and/or training; Branch Member Advocates, Assistant Branch Supervisor, if applicable

Employee needs to occasionally move about inside an office to access files, mail, office machinery, etc. and constantly operates a computer and other office equipment, such as a phone, copier/printer, etc. Will need to position self to maintain computers, including under desks and in the server closet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Branch Supervisor I (Durango)

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📌 Area Manager (remote working) (Álava)
🏢 Importante grupo
📍 Álava