Technical Customer Support Specialist (German Speaker)

Location:

Barcelona (Office-based)

Industry:

Automotive & Industrial Manufacturing

We are looking for a German-speaking Technical Customer Support Specialist to join our customer support team in Barcelona. This is an office-based role focused on providing high-quality technical assistance and customer support within the automotive and industrial manufacturing sector.

The successful candidate will act as a key point of contact for German-speaking customers, handling technical inquiries, troubleshooting product-related issues, and ensuring timely and accurate resolution while maintaining a strong customer experience.

Key Responsibilities

Provide first- and second-line technical support to German-speaking customers via phone, email, and ticketing systems

Diagnose and troubleshoot technical issues related to automotive and industrial products or systems

Guide customers through clear, step-by-step solutions and best practices

Accurately document all customer interactions and technical findings in internal systems

Escalate complex or unresolved cases to higher-level technical teams when required





Collaborate with internal departments such as engineering, quality, and logistics

Ensure compliance with internal processes, service levels, and quality standards

Identify recurring issues and contribute to continuous improvement initiatives

Requirements

Native or fluent German is required

Professional working proficiency in English

Previous experience in technical customer support, helpdesk, or a similar role

Basic to solid technical understanding of automotive or industrial manufacturing products or systems

Strong problem-solving and analytical skills

Excellent communication skills with the ability to explain technical topics clearly

Comfortable working with CRM or ticketing tools

Ability to work in an office-based environment and collaborate with international teams

What We Offer

Office-based role in Barcelona

Stable working environment within an international industrial context

Structured onboarding and technical training

Opportunity to work with complex products and technologies

Collaborative and professional team culture

📌 Technical Support Specialist - German/English Speaking (Laza)
🏢 Kats Recruitment
📍 Laza