Description

We are looking for a Norwegian-speaking Customer Support Specialist to join our Booking Services team in Barcelona. If you enjoy helping people, solving problems, and working in an international environment, this role could be a great match.

What You'll Do

Support travellers and accommodation partners worldwide via phone and email.

Understand customer needs and provide accurate, solution?oriented assistance.

Handle inquiries related to services, payments, and technical issues.

Mediate between guests and suppliers to ensure smooth communication.

Follow internal processes and maintain high service standards.

Requirements

What You Bring

Norwegian C2 and English C1.

Strong communication skills, written and spoken.

Comfortable using Office 365, CRM tools, and digital platforms.

Problem?solving mindset and a positive, customer?focused attitude.

Ability to adapt to changing priorities and work towards goals.

Experience in customer service or contact centers is a plus.

Interest in travel or accommodation platforms.

Nice-to-Have Skills

Process improvement mindset

Team collaboration





Emotional intelligence

Open?mindedness and critical thinking

Solution?oriented approach

Proactive, innovative attitude

Benefits

What We Offer

Full?time contract: 38.5 hours/week, Monday to Sunday

Rotating schedule between 09:00 and 20:00

Two days off per week

Temporary contract with potential to become permanent

27 days of annual leave

Flexible benefits after probation (transport, childcare)

Multicultural, international work environment

Modern offices near Glòries (Westfield)

3 weeks of initial training + ongoing coaching

Real opportunities for career growth

Diversity, Equity & Inclusion

TP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

📌 Customer Support Agent (Norwegian) - Temporary (Laza)
🏢 Teleperformance Spain
📍 Laza